Knowledge base for users
Here you can find general information about our service
Where to start?
How to save more?
Withdrawal
LetyShops extension and mobile app
- How can I shop with cashback using LetyShops mobile application?
- Mobile application and its capabilities
- Activation of LetyShops extension and its benefits
- The extension fails to install
- How to update the LetyShops browser extension?
- LetyShops browser extension asks for cashback reactivation. What should I do?
Issues with cashback
- I have already received the ordered goods, but cashback is still pending.
- What is pending cashback? Why should I wait for cashback to be credited to my account balance?
- I have received/paid for my order but cashback has not been credited yet
- Why doesn’t my cashback comprise 30%? I have a Premium Account
I've received no cashback. What to do?
- Cashback has not appeared or has been declined. What to do?
- The time when cashback appears in your personal account
- If cashback has not appeared
- Possible reasons why your cashback has gone lost and how to avoid that in the future
- Sending an application to the store when the cashback is lost
- Search for a lost cashback in the system
Technical issues
- I can't submit a request. What to do?
- How to clear cookies?
- Can't receive an SMS with the verification code
- How to pause ad blocker?
- How to disable ad blockers to avoid cashback loss?
- How to suspend ad blocker to avoid cashback loss?
Other issues and proposals
Additional Information
- What is cashback, and how does it work?
- We close business in several countries :(
- Мы прощаемся (
- Cashback shopping rules
- Features of purchases with cash back in different stores and recommendations how not to lose cashback in the future
- Where you can see yours transitions to the store and how not to lose cashback in the future