First, please check if all the fields are filled in properly.
In case of any mistake, it will be marked with red or a corresponding hint will appear near it.
- The order number or the store name is wrong
*Please pay attention, if the order has been placed on AliExpress, you should state "AliExpress" in the "Store name" field and not the seller's name.
- Some fields are left empty
- The file format is wrong, or the file is too large. The maximum file size is limited to 8 MB, supported formats: jpg, jpeg and png.
Please use the following file compression service, if required.
If all the fields have been filled in properly, but the form reports mistake while submitting, please contact us under firstname.lastname@example.org