Please adhere to the following simple rules to not lose your cashback:
Complete your purchase within the same session
After reaching a store's page from the LetyShops, we recommend you to make an order as soon as possible, preferably within 1 hour, without leaving the store's website or app or switching to another app in your phone. The rule is "One click through to make one order". If you want to make another order later, add the products which you like to the "Wish List" or the similar section on the store's website, and then come back for it next time. But don't forget to make a click through from LetyShops before purchasing it.
Only online purchases qualify for cashback
Cashback is credited only for orders made online after reaching the store's page from our app. If you had a call with the store's salesman, went to the store, made a purchase and then opened the store's page using the LetyShops app, you will not get any cashback. The same happens when you pick up your order at the store and their salesman advises you to make any changes in your order (like to add any other products or services, to execute your purchase at the store, etc.). All such actions may lead to cashback loss.
Follow the store's terms and conditions
Almost every store has its own terms and conditions, which should be taken into account before making a purchase. Such T&Cs are stated on the store's page by LetyShops. Please read those attentively to find out if you may apply any discount codes, use gift cards, combine cashback with other store's promotions, make your order as a legal person, buy on credit and so on. Violation of any store's rules will lead to cashback loss.
Only discount codes provided by LetyShops are allowed
In most cases a store does not allow using third-party coupons, vouchers or promotional codes of any kind. Cashback may also get lost if you pay the whole or any part of your order with the store's bonus points or use any other loyalty programs of the store. The same applies to using bank cards with cashback, bank bonus programs or something else of that kind while making your order. Be sure to check that before purchasing with cashback to not lose it.
Сlose all other apps
Before making an order, please temporarily deactivate all other apps, especially ad blockers and antivirus software because they can affect the cashback tracking process.
Stay in the LetyShops app
After reaching the store's page from the LetyShops app, don't open the store's app, if it has not opened automatically. Not all stores are able to track purchases with cashback in their app, so that may lead to cashback loss.
Accept cookies
Store's websites usually ask you to accept cookies. That is required for your order to be tracked properly. Otherwise, cashback for an order may get lost.
Try shopping online using another device
If you have already lost cashback more than once using one and the same device, try changing the device or the way you make an order. E.g., if your cashback gets lost while using the app, better try making orders using a mobile browser or your laptop/desktop.