Usually, the request processing time depends upon the number of requests we are receiving as well as the request subjects.
If your request is connected with the lost or declined cashback, that means we need a bit more time, since we should send an inquiry regarding your order to the store.
The average request processing time is from 2 to 4 months and depends only upon the store. Unfortunately, it is not in our power to speed up the request processing.
You can check your request processing status in your personal account: