It's sad, but sometimes cashback is not automatically recorded. This can be due to 3 things:
1. The main rules of shopping with cashback weren’t observed (there was no redirect from us / activation of cashback through our extension, other extensions in the browser were enabled, except ours)
2. The special conditions of a store for receiving cashback were violated (you can find these on the page of each store. For example, here:
3. An error occurred while transferring data on the side of the store or a technical issue on the site during making a purchase. That’s when the store does not accept claims for the lost cashback and is not ready to cooperate.
We try to help you in any situation of lost cashback. For this reason, you definitely should submit a request if cashback has not appeared.
Keep in mind the following recommendations, so that the situation does not repeat itself:
- Add items to your cart only after redirecting from us.
- After being redirected from our site, do not open other tabs in the browser.
- After being redirected from our site, do not open other tabs in the browser.
- Observe all the additional rules of the store to get cashback.
All of this is going to help you not to lose your cashback again :)
Also, if you do not yet have our browser assistant (extension) or mobile application, we recommend installing it.
With them, cashback is lost much less frequently, and it makes online shopping more convenient;)
To install the application - select the appropriate button:
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