- White screen
- Once you click on the transition link, an empty page opens and the address bar displays the link: ad.docymas.com/goto
The reason for this mistake can be Anti Banner function of Kaspersky Security software. To solve this problem, you need to disable this module or add the following address to the white list of this module: ad.docymas.com, ad.admitad.com and letyshops.ru
- When you go to AliExpress website, you see a white screen and the address bar displays the link: s.click.aliexpress
The problem may be caused by a provider, ad blocking or antivirus software. In order to fix this error, disable all the the ad blocking functions (extensions, antivirus modules, built-in banners in your browser). If the provider is the main reason, try to access the website from another hotspot.
- Connection error
The error may be caused by some kind of antivirus function, a browser extension or a firewall.
To fix the error, try:
- Disabling all the external extensions one by one
How it is done in different browsers:
Opera browser has its own ad blocking software.
Then go to the “Extensions” section.
- Disable the firewall/parental control
- The store has terminated cashback cooperation program and no longer offers reimbursement for your orders.
Please, inform our Customer Care. Mention the name of the store in your message. Get in touch with us! We will look into the matter.
- This site cannot provide a secure connection. When you make a transition to the store, your browser displays connection untrusted error, and “the site alitems.com has sent an invalid response ERR_SSL_PROTOCOL_ERROR.” This message is displayed if your PC uses Dr.Web antivirus. To fix this error:
- open an antivirus menu;
- then unblock the possibility to change settings;
- after that go to the “Exceptions” menu;
- In the “Websites” tab, type alitems.com (1) in the empty line, then click “+” (2)