Cashback can be cancelled only by the shop where the purchase has been made.
Cashback cancellation reasons can be as follows:
- Order cancellation, non-payment or return of goods.
- Violation of cashback shopping rules.
- Violation of the shop's terms and conditions. All information regarding that can be found on the shop's page on LetyShops website.
- The shop has cancelled cashback by mistake. In this case please contact our customer support service and attach a screenshot with details of your order from your personal account at the corresponding shop.
Cashback for orders made on AliExpress can also be cancelled due to the following reasons:
- Dispute with a seller.
- If the orders have been made from different accounts using several new user's vouchers.
- If any promo code has been used.
If none of the above applies to you, don’t hesitate to contact us. We will figure out the reason and do everything possible to help you.