Please, don’t worry. We will do our best to help you out and find your cashback.
It’s been less than 24 hours since the order was placed
Cashback is awarded within 24 hours after the purchase is made (except for several stores. If the process needs more time, the information about terms is always placed on the page of retailer). If it’s been less than 24 hours and the order was placed according to the rules, cashback will most certainly appear in your personal account.
It’s been more than 24 hours since the order was placed
Pay attention that such stores as Ulmart, eBay and iTunes award cashback within 7 days. Valid information about the terms of order assignment from the TMALL section is available on the store's page.
If you made a purchase in a different store, make sure that you followed all the rules of buying with cashback and met the conditions of the store.
You can learn about conditions of the store on the page of each retailer.
If the order was submitted in accordance with all the rules, send a request to our Customer Care, we will most certainly help you out.
If one of the rules has been violated, you can cancel the order in the store and reissue it in accordance with the rules.